Wave Mobile

Yes, you will use the same username and password to log in on both the mobile app and the website, as the system is account-based and not tied to a specific device.

Yes, the new mobile app will include an option to load funds to your virtual card using cash at participating retail locations.

You’ll be able to load funds into your mobile account using cash or debit/credit cards at participating retail locations.

Open the Wave mobile app and sign in to your account. From My Cards, select the physical Wave card you want to convert. Select Card Options, then Convert to Virtual Card. Your virtual card will be ready to use immediately.

Once the transfer is complete, your physical Wave card will no longer be valid and cannot be used. This action cannot be undone. Your balance and card information will be available on your virtual Wave card.

Only one virtual card is allowed per account.

No, you’ll need to create an account in the Wave mobile app to use it for transit rides.

Yes, if your mobile device supports facial recognition, you’ll be able to use that feature.

You create your own security PIN and use it when contacting Customer Relations for assistance.